General sales conditions


Our general conditions of sale are applicable to all sales of products via our site, internet website. The mere fact of placing an order with us via this website implies the unconditional acceptance by the customer of these general conditions. By placing the order, the customer excludes the application of its possible general conditions.

By filling their shopping basket, the customer places an order for the chosen products. The products purchased are compulsorily and immediately paid online using one of the solutions offered on the site. Otherwise, the customer's order is not accepted.


The C PRO FOOD online food store, operating under the url:, and is managed by the company CERAL S.A., located at Rue des Héros, 38 4431 Loncin. The company is subject to VAT and is registered at the crossroads bank for companies under the number BE0427.291.334.

For the purposes of payment with individual customers and professional customers, the store uses the following bank account number:

IBAN : BE27 3631 7099 4973

The shop's correspondence address is:

Céral : Rue des Héros 38. 4431 Loncin.

The store can be contacted :

  • by sending a written letter to the correspondence address
  • by filling in the appropriate contact form available on the website
  • by emailing, by sending a message to the store's email address:
  • by phone at +32 4 263 42 37 (5/7), from 9 a.m. to 5 p.m.


A minimum amount of 30 €, all taxes included, will be requested for each order. Under this amount, the order will not be taken into account.

We can in no way be held responsible for errors made by the customer during encoding, and in particular in the wording of the contact details of the recipient of the order, in the delivery or billing address, in the quantities ordered. We are also not responsible for delays in delivery, the inability to deliver ordered products or any other inconvenience that these errors may cause.

The customer is invited to carefully check the data they have entered because our automatic recording systems will be proof of the content and date of the order, as well as the quantities ordered. The order will not be validated if the customer does not fill in the order form correctly.

Upon receipt of the order, we will confirm to the customer the acceptance of their order by sending an email to the email address that the latter communicated when registering their order. The sale will not be concluded until our order confirmation has been sent, provided that the secure bank payment center has given its agreement to the execution of the transaction.

We reserve the right to refuse or cancel any order from a customer without having to justify ourselves, and in particular in the event of a problem with the payment of the order concerned or a dispute concerning a previous order.

If the product ordered is no longer in stock, we will immediately inform the customer by email, informing them of the likely delivery times.

The customer can then choose to confirm his order or not.


After confirmation of the order and receipt of payment, we will send the products ordered to the delivery address mentioned within a period generally between 2 and 5 working days depending on the destination, if however this destination is in Belgium. Details regarding delivery times abroad can be requested by sending an email to the address:

The taxes, duties and other charges due on the delivery of the products ordered are exclusively borne by the customer who undertakes to pay them immediately.

No compensation can be claimed from us or be claimed from the carrier in the event of late delivery.

The customer must make arrangements to check or have checked the good condition of the products at the time of delivery. In the event that one or more of the products ordered are missing, defective or damaged, the customer must immediately formulate his reservations to the carrier at the time of delivery, by describing in writing the nature of the problem. Otherwise, any customer complaint will not be taken into account.


In application of the law of April 6th, 2010, the customer, if they are a consumer within the meaning of this legislation, has the right to notify the company that they renounce the purchase, without penalties and without giving any reason. . The consumer has 14 calendar days to do this, starting from the day after the day of delivery of the goods. The consumer can return their purchase to us for exchange or refund.

By "consumer", the law means any natural person who acquires or uses for purposes excluding any professional nature of the products placed on the market.

In the event of exercise of the right of withdrawal, the consumer must return to us, at the latest within three working days of the exercise of the right of withdrawal, at his expense and under his responsibility, the products ordered intact, in the state new and in their original packaging with all their possible accessories (including instructions for use), all accompanied by the order references. Products must be returned to the following address: Rue des Héros 38. 4431 Loncin in Belgium.

We undertake to refund the consumer for the sums he has paid for the purchase of the products for which he has validly exercised his right of withdrawal within the deadlines and under the conditions defined above, and this without additional costs for him (at except delivery charges). In this case, refund takes place within a maximum period of thirty days from the date of notification of the right of withdrawal by the consumer.

In the event of an error in the order, the returns are organized as followed:

- Or the consumer refuses the package upon delivery and contacts the on 04/2634237 to organize the exchange.
- Either the consumer returns the package at his expense and upon receipt, the products corresponding to the order will be re-shipped. The products must be intact, in new condition and in their original packaging with all their possible accessories (including instructions for use), all accompanied by the order references. Products must be returned to the following address: Rue des Héros 38. 4431 Loncin in Belgium.
- Either the consumer can request by email or telephone that the seller send a return label so that transport is supported by
- Either the consumer can go to our depot and exchange your product.

No other return condition will be valid.


The price indicated does not include transport costs. Our tariff concerning the transport costs can be consulted on the tab: "modes of transport".

We reserve the right to change our prices and transportation costs at any time. Our products will be invoiced on the basis of the prices in force at the time of the registration of the order.


The price of the products is payable in cash only by one of the means of payment offered on the site on the day of registration of the order.

The order validated by the customer only becomes effective when the secure bank payment center has given us its agreement on the execution of the transaction. In case of refusal from the secure bank payment center, the order will be automatically canceled and the customer notified by email.

The information concerning the order is subject to automated data processing for which the manager is Stripe. The purpose of this automated data processing is to combat credit card fraud. Stripe and CERAL S.A. are the recipients of the data related to the order. Failure to transmit data related to the order prevents the transaction from being carried out and analyzed. In the event of fraudulent use of a bank card, irregular declaration or anomaly, the contact details relating to the order associated with this unpaid amount may be entered in a payment incident file.


The data that you enter when placing an order on this site may be used or processed for ourselves and / or our partners in the context of the execution of your order. By this encoding, you therefore mark your consent to this consultation, use or treatment.

We undertake to comply with the legislation on the protection of privacy in force in Belgium. The processing of personal data that we collect is subject to the law of the 8th December 1992 on the protection of privacy with regard to the processing of personal data. Legal texts can be consulted on the website of the Commission for the protection of privacy (

The data collected concerning you can also be used for statistical purposes in compliance with the royal decree of February 13th, 2001 implementing the law of December 8th, 1992.

In accordance with the law, the processing of personal information relating to customers has been the subject of a declaration to the Commission for the protection of privacy. You can, at any time and free of charge, on condition of proving your identity, obtain the communication of the data concerning you or details of their existence, their content or their origin, as well as the purposes of their processing. You can also rectify this data under the same conditions. The law finally allows you to object, at any time, on request and free of charge to the processing of data in our possession and concerning you.

The person responsible for processing your personal data is Béatrice Germeau whom you can contact in particular at the following address:


We cannot in any case and in no way be held responsible for damages of any kind that could result from a misuse of the products that we sell or due to a modification of the product that would be the fact of the manufacturer or the user.

It cannot be blamed for simple errors or omissions that could have persisted despite all the precautions taken in the execution of your order.

The photos on the site are provided for informational purposes and have no contractual value. The customer cannot claim a discrepancy between the presentation of the delivered product and the presentation of the product on the photo available on the website.

Only the data appearing on the instructions for use, the product sheet or the packaging are binding. It is these documents, and only these, which contain the information (and in particular the contraindications) that the user must respect. The customer undertakes to read the conditions of use appearing on the instructions, the product sheet or the packaging and to use the products in accordance with the conditions of use.

Unless intentional fault on our part, our liability will, in any event, be limited to the amount of the order.

When the customer takes possession of the goods, physically, the risk of loss or damage to the goods delivered is transferred to them

Our products comply with the legislation in force in Belgium. In any case, we can't be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of destination, if this country is not Belgium.


The texts, illustrations, photos, product sheets and other elements appearing on this site are protected by copyright and, where applicable, by other intellectual property rights (brands, models and drawings…) belonging to us or belonging to third parties. The content of our site may not be modified, copied or reproduced in whole or in part on any medium whatsoever, without our prior written consent.


The non-validity or illegality of all or part of one of the clauses provided for in these general conditions or in the specific agreements does not in any way result in invalidity or nullity of the rest of the clause or of the other clauses provided for in these conditions general or in specific agreements. The parties undertake to take all measures with the aim of replacing said provision with a valid, applicable and enforceable provision, in accordance with their original intention


In the event of disputes, only the jurisdictions of the judicial district of Charleroi (Belgium) are competent, regardless of the place of delivery of the products, the residence or the registered office of the client.

The European Commission launched on January 9th its new ODR platform (Online Dispute Resolution - Online Dispute Resolution / RLL). This will be effectively accessible to businesses and consumers on February 15th, 2016. This platform is accessible at this link:

All legal relations with the client are exclusively governed by Belgian law.